SHIPPING & RETURNS
Once you have confirmed your order, it might not be possible to edit or cancel it. If you need to adjust shipping parameters (addresses, etc.) please email firstname.lastname@example.org. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. In such case, we will not make any refunds and will not resend the product.
If carrier tracking indicates that a product was lost in transit, you may make a written claim for replacement of (or credit to the Member’s account for) the lost product in compliance with our manufacturer's Return Policy. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. All such claims are subject to investigation and sole discretion.
Return & Exchange Policy
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
The return address is set by default. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Returned by Customer - We do not refund orders for buyer’s remorse, or incorrect sizing. A new order, at your expense, would need to be placed for an updated size.